The customer has 14 days, starting from the day of delivery of the order, to withdraw from the product purchase contract.
If the right of withdrawal is not exercised within the 14-day period indicated above, the order is considered final and no refund will be possible.
We only accept returns if the product has not been opened and/or used.
The only costs borne by the consumer customer for exercising the right of withdrawal are the direct costs of returning the goods.

Return Procedure

• Return Notification: To initiate the return process, please contact us via email at info@leoniahaircare.com , providing your order number and the reason for the return. We will respond within 1-2 business days with detailed return instructions.
• Safe Packaging: Please package the item securely, preferably using the original packaging.
• Return Shipping: Ship your returned item to the address provided in the return instructions. We recommend using a traceable shipping method to track the status of your return.
• Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return policy requirements. If the item meets the conditions, we will process your refund within 5 business days.
• Refund: If your return is approved, we will issue a refund using the same payment method used for the original purchase. The time it takes for the refund to appear on your statement will depend on your bank or payment provider's policies.